Cancellation

UK Customers

• Cooling-off period: You have 14 days from receiving your order to cancel, in line with UK consumer law.
• Process: Contact us via email with your order number. Once confirmed, return the item(s) in original condition.
• Refunds: Issued within 14 days of receiving your returned goods.
• Comments: We want cancellations to be stress-free. If you change your mind, we’ll support you through the process - no judgment, no hassle.

International Customers

• Cooling-off period: You have 14 days from delivery to cancel, in line with EU/EEA consumer law. For countries outside these regions, we still honour a 14-day cancellation window to keep things fair.
• Process: Email us with your order number. You’ll need to cover return shipping costs unless the item is faulty.
• Refunds: Processed within 14 days of receiving your returned goods.
• Comments: We know international returns can feel complicated. That’s why we keep our policy consistent worldwide - so you can shop with confidence wherever you are.