Shipping Policy

Welcome to JAYTEE Design (hereinafter referred to as “JAYTEE”). By accessing or purchasing from our website, you agree to the following terms and conditions.

At JAYTEE, we keep things simple, fast dispatch, reliable shipping, and no stress. Here’s how we get your gear from us to you.

Order Processing

JAYTEE is a small, independent brand. We handle each order with care and attention.

  • Items in stock are dispatched the next working day.
  • Back‑ordered items will be delivered as soon as they’re ready, and we’ll keep you updated every step of the way.
  • We don’t ship on weekends or UK public holidays.

UK Shipping

  • Free standard shipping on all UK orders - no minimum spend, no small print, no strings.
  • Estimated delivery: With courier in 72 hours of order, courier delivery 3 days when using the Royal Mail.
  • Need it faster? Contact us and we’ll see what we can do.

International Shipping

  • Shipping costs are calculated individually at the time of each order, based on destination, weight, and courier availability.
  • Customs duties or import taxes may apply depending on your country - these are the responsibility of the customer.

Shipping Exclusions

While JAYTEE ships worldwide, there are certain destinations we cannot currently serve due to courier restrictions, customs barriers, or international sanctions. These include (but may not be limited to):

  • Sanctioned nations: North Korea, Iran, Syria (legal prohibitions prevent shipping).
  • Countries with severe customs/tariff barriers:
    • Russia — political instability and complex customs clearance.
    • China — strict import regulations, high duties, and lengthy clearance times.
    • Brazil — high import taxes and frequent port delays.
    • India — complex import rules and restrictions on certain goods.
    • Turkey — unpredictable customs processes and additional duties.
    • Nigeria — unreliable postal infrastructure and high risk of delays.
  • Regions under trade disruption:
    • Cambodia and Vietnam — subject to steep reciprocal tariffs on apparel and textiles.
    • Other conflict zones where carriers have suspended service.

    We regularly review this list and update it as global shipping conditions change. If you’re unsure whether we can ship to your location, please contact us before placing an order.

    Tracking & Updates

    • You’ll get a confirmation email once your order ships.
    • Tracking info is included when available.
    • International customers will receive courier details and estimated delivery times specific to their region.

    Delivery Issues

    • If your order hasn’t arrived within the expected timeframe, reach out to us at Email: Hello@JAYTEEdesign.com
    • For lost or damaged parcels, we’ll work with you to make it right - whether in the UK or abroad.

    Returns & Exchanges

    • We offer no‑hassle returns - check our Returns Policy for full details.
    • Return shipping is free for UK customers.
    • International customers can also return items easily; while return shipping costs are their responsibility, JAYTEE will cover costs if the item is faulty or incorrect.

    International Delivery Disclaimer

    JAYTEE makes every effort to ensure timely and accurate delivery of all orders. However, by using our services, you acknowledge and accept the following:

    Estimated Delivery Times

    • All delivery timeframes are estimates and may vary due to factors beyond our control, including courier delays, customs inspections, weather disruptions, or processing times.
    • International deliveries may take longer than domestic shipments due to customs clearance and local carrier procedures.

    Third‑Party Carriers

    • We rely on trusted third‑party shipping providers to deliver your orders.
    • JAYTEE is not liable for delays, loss, or damage once an order has been handed over to the carrier.
    • Responsibility for safe and timely delivery rests with the carrier once dispatch has occurred.

    Customs, Duties & Import Fees

    • International customers are responsible for any customs duties, import taxes, or fees imposed by their local authorities.
    • JAYTEE is not liable for delays caused by customs clearance or refusal of entry by local authorities.

    Force Majeure

    • We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, pandemics, or government restrictions.

    Back‑Ordered Items

    • If an item is out of stock, we will notify you and ship it as soon as it becomes available.
    • Delivery times for back‑ordered items may exceed standard estimates, particularly for international shipments.

    Legal Compliance

    • This disclaimer is governed by and construed in accordance with the laws of the United Kingdom.
    • International users acknowledge that UK law governs these terms, without prejudice to any mandatory consumer protections under their local jurisdiction.
    • Use of our website and purchase of products implies acceptance of this disclaimer.